Resolution Ledger
Measure Whether The Answer Actually Resolved The Question
Vertical ledger sorted by Question Intent — Solved, Asked Again, Opened Support, Abandoned, Completed Action, Permission Blocked. Catch false positives: high clicks that still create tickets.
Inspect An Outcome opens intent detail. Mark False Resolution corrects mislabeled Solved sessions.
AI Contextual Answer Runtime
One question. The right answer for this user.
FAQLotus compiles answers from live role, plan, permission, region, version, and account state — so static FAQs stop pretending every customer is the same.